On this page, you can find Statens Serum Institut's (SSI) contact information and read more about when to contact SSI, opening hours in our reception and guest access.

Statens Serum Institut
5 Artillerivej
DK-2300 Copenhagen S

Phone: +45 3268 3268
VAT ID: 46 83 74 28
EAN: 5798000362192

Citizens must contact their doctor

SSI does not advise citizens about private health and disease-related matters, including vaccination. If you contact SSI by e-mail or phone, we will refer you to your doctor or a vaccination clinic. Your doctor can contact SSI.

SSI does not advise about or respond to:

  • which vaccinations you should get when travelling
  • which vaccinations you or your child have gotten earlier
  • questions regarding diagnoses and treatment

Read more about childhood vaccination and travel vaccination. In the Danish vaccination register at, you can see which vaccinations you and your child have gotten.

If you decide to contact SSI, please write us safely through This way, we can make sure that your personal data does not end up in the wrong hands – and conversely, we can be sure that the e-mail is from you.

For questions about SSI's website, please e-mail us at:

Opening hours


Monday-Friday: 7.00 a.m. - 6.00 p.m.

Office hours

Monday-Thursday:  9.00 a.m. - 3.00 p.m.
Friday: 9.00 a.m. - 2.30 p.m.

In case of a serious quality complaint which may lead to an urgent recall of medicinal products manufactured by Statens Serum Institut, we can be contacted outside opening hours at phone: +45 4131 7404.

Guest access

You can collect a guest pass in the reception. Please note that our parking lot is located at SSI.

Finding SSI

Click here for more information on how to find SSI and to get directions to SSI by public transport.